Pres Les takes pride in the highest standards of quality and workmanship and every effort has been made to ensure that our beautiful prestigious products meet our exceptional standards and maintain them. This is why we offer the following Quality Guarantees to give our valued customers peace of mind.


Please check all product on delivery and if there is any quality issue, make immediate contact with Pres Les Customer Care on 0860 773 753 (share call). Our professional team will guide you in terms of your query and goods will be replaced free of charge if claimed within 10 days of receipt. They will request that you return the original goods with the examiner's ticket and any other administrative material included with the product, in order for the company to inspect the product and validity of the claim.

If the product becomes unfit for use during its period of Guarantee, please call Pres Les Customer Care to guide you regarding claiming on the Guarantee. Pres Les will replace the product free of charge; or if the original product is no longer available, will replace it with product of equivalent value; or pass an equivalent credit on the purchase of any other Pres Les product. Remember to always retain the original invoice to be able to claim on the Guarantee.


Easy-Care Tips on Caring for your Pres Les Products:

  • Pillows, quilted bedspreads and comforters should be washed by hand and do not spin-dry. All other Pres Les textile products (unless specifically stated on the sewn-in label to the contrary) can be safely washed in a washing machine. Wash and rinse in cold or lukewarm water. 40°C is regarded as an ideal washing temperature;
  • Always dissolve soap powders and detergents in water before adding them to the wash and never pour directly on the products. Please take note of instructions on the sewn-in Pres Les label for using fabric softener/conditioner;
  • After washing, hang-out to dry immediately. For best results pull articles straight and into shape while they are still wet on the washing line in order to dry in shape;
  • Follow the label instructions for tumble-drying. It is preferable to use the lowest heat setting and remove dry items immediately after drying out of the tumble dryer, to limit creasing;
  • Avoid unnecessary exposure to direct sunlight as this speeds up natural colour fading;
  • Avoid using extreme heat with Pres Les products such as hot hand irons, boiling washing and rinsing water and using a tumble dryer at very high temperature settings;
  • Avoid washing printed fabrics with white ones; fluffy articles (like towels) with synthetic fabrics (like polycotton or polyester); very soiled items with less soiled ones and heavily dyed articles with other fabrics in case colours run;
  • Modern washing powders contain optical brightening agents and some of these can cause a slight change of colour. To minimize such impact, Pres Les recommends that you use half the recommended quantity of washing powder in your wash and wash with a fully loaded washing machine; or wash articles with a commercial dish washing liquid or mild baby soap powder;
  • Check all articles for stains and remove stains before washing.

    • Some hints on stain removal:
    Always treat stains as soon as possible to prevent setting. Most stains can be removed by immediately soaking in cold water with a mild soap detergent, followed by a normal wash. Here are some tips to treat common stains and if your efforts prove unsuccessful, consult your local dry cleaner.


    Stain

    Tips for Treating

    Blood

    If the stain is still wet, soak in cold water and wash immediately with a mild detergent. Do not use hot water as this will set the stain. If the stain has settled, treat with a weak solution of water and ammonia and wash immediately

    Ballpoint ink

    Use an undiluted mild soap detergent and sponge away with cold water.

    Fruit juice/ milk/ tea/ coffee

    Stretch the affected material over a bowl and pour warm water +/- 40°C over the stain so that it soaks through to the bowl and wash afterwards with a mild detergent.

    Grease/ lipstick/ oil

    Use an undiluted mild soap detergent or a professional proprietary cleaner and sponge away with cold water.

    Mildew and wine

    Recommended to be professionally treated with dry cleaning.